Disclaimer

1. Copyright
 
The www.accor-care.com website and each constituent element, especially but not limited to the texts, images, photographs and illustrations are, absent specific mention to the contrary, the exclusive property of ACCOR. As a result, upon the application of the provisions of the Intellectual Property Code, legislative and regulatory provisions of all countries and international conventions, any reproduction, representation or alteration, in whole or in part, of the site or any of its constituent elements, is prohibited.
 
The domain name is the exclusive property of ACCOR. Similarly, the trademarks and logos appearing on the www.accor-care.com site are the exclusive property of ACCOR. Any reproduction or use of these trademarks, logos or domain names in any manner and for any purpose whatsoever is prohibited.
 
ACCOR grants to users of the Site only authorisation to view its content for their personal and private use. Authorisation to reproduce the content is only granted to Users in digital form on their own computers for the purpose of viewing pages accessed by their browser software. Printouts are authorised for private copying for the exclusive use of the copying party within the meaning of Article L122-5-2 of the Intellectual Property Code and must contain the words “© ACCOR SA. The photographs appearing on the website www. www.accor-care.com are not contractual.”.
 
2. Hypertext links
 
ACCOR declines any responsibility for the content of third party sites linked to the www.accor-care.com site.
For any comment on the operation of the site, you can send a message to care.team@accor.com.
 
Personal data
In accordance with the regulations applicable to personal data, you are informed that ACCOR performs automated processing of your personal data, in particular when you connect to the www.accor-care.com site or as part of the forms online that you complete. All of the information requested in these forms is mandatory and necessary for the management of your file. The failure to complete a mandatory field will make it impossible for our services to process your request.
 
Click here to read the ACCOR Data Protection Charter for customers’ personal data:
http://www.accorhotels.com/fr/security-certificate/index.shtml
 
You have a right of access, interrogation, rectification, opposition and deletion of the personal data concerning you. You can also object to this processing for legitimate reasons.
 
To exercise these rights, simply send a letter to:
ACCOR
Personal Data Department
(Data Privacy)
82, Rue Henri Farman
92130 Issy-les-Moulineaux, France
Or data.privacy@accor.com
 
ACCOR is the recipient of the personal data that it collects though the www.accor-care.com website.
 
3. Applicable law and jurisdiction
 
The use of the Site is governed by French law.
 
Any dispute that cannot be amicably settled between the parties will be submitted to the competent French jurisdiction.
 
4. Notices
 
ACCOR uses its best efforts to ensure that the information accessible through the www.accor-care.com website is accurate. However, Accor in no way guarantees that this information is accurate, complete and up-to-date and, generally, does not provide any express or tacit guarantee concerning all or part of the www.accor-care.com website
 
5. Photo credits
 
The photographs presented on the site are not contractual.
Photo credits: Getty Images, Accor Photo Library.
 
6. Liability
 
All of the information accessible on this site is provided “as is”. ACCOR makes no guarantee of any kind, expressed or implied, and assumes no liability for the use of this information.
 
The user is solely responsible for the use of such information.
 
ACCOR reserves the right to modify at any time, these General Terms and Conditions, including while updating the site.
 
The user agrees to not transmit any information on this site that could lead to civil or criminal liability and undertakes to not disclose any information on this site that is illegal, contrary to public order or defamatory.
 
ACCOR makes every effort to provide users with the available and verified information and/or tools, but cannot be held liable for errors, a lack of availability of information and/or the presence of viruses on its website.
 
7. Cookies and other tracers
 
Accor SA uses cookies or other tracers on its www.accor-care.com website, which may be installed on your device, depending on your choices and the preferences that you may express at any time in accordance with this policy.
 
Cookies or other similar tracers consist of data that are used by servers to send status information to a user’s browser and data used by this browser to resend status information back to the original server.
 
The status information can be, for example, a session identifier, a language, an expiration date, a response field, etc.
 
During their validity period, cookies are used to store status information when a browser accesses various pages of a website or when the browser returns to this website at a later stage.
 
There are different types of cookies:
Session cookies, which are deleted as soon as you exit the browser or the website;
Persistent cookies, which remain on your device until their expiration or until you delete them using the features of your browser.
 
We use cookies and other tracers primarily for the following purposes:
 
Cookies that are strictly necessary to facilitate browsing on the Accor website by using all of their features and are particularly intended to:
 
Manage the authentication of visitors and associated security measures, and to ensure the proper operation of the authentication module;
 
Optimise the user experience and facilitate browsing, in particular through determination of the “technical routes” for browsing;
 
Store information displayed on the “cookies” information banner seen by visitors, who then continue to browse and therefore agree to accept the placement of cookies on their device;
 
Implement security measures (for example, when you are asked to log in again for content or a service after a certain period of time, or to ensure the basic operation of the Accor website and the use of their major technical features, such as monitoring of performance and browsing errors, management of user sessions, etc.).
 
Cookies for features that are particularly intended to:
 
Adapt the Accor website to the display preferences of your device (language, currency, display resolution, operating system used, configuration and display setting of web pages based on the device you are using and its location, etc.);
 
Store specific information that you enter on the Accor website in order to facilitate and customise your subsequent visits (including displaying the visitor’s first and last names if the visitor has a user account);
 
Allow you to access your personal pages more quickly by storing the login details or information that you previously entered.
 
Cookies for visitor tracking are aimed at improving the comfort of users by helping us understand your interactions with the Accor website (most visited pages, applications used, etc.); these cookies may collect statistics or test different ways of displaying information in order to improve the relevance and usability of our services.
 
Social media cookies implemented by third parties, allowing you to share your opinion about our Accor website and to share content on social media (e.g.: “Share” and “Like” buttons for social media applications).
 
Social media applications on our Accor website, as mentioned above, may in some cases allow the corresponding social networks to identify you, even if you have not clicked on the application buttons. These buttons allow the relevant social network to track your browsing on the Accor website because your account on the social network is activated on your device (open session) while browsing.
 
We recommend that you consult the policies of these social networks to learn about the purposes they may use this information for, including advertising. These policies must allow you to make choices on the social networks you use, in particular when setting up your user accounts on each of them.
 
The installation of certain cookies is subject to your consent. Also, when you first visit the Accor website, you are asked whether you agree to the installation of this type of cookie, which is only activated following your acceptance.
 
You may change your mind at any time with the following options to delete cookies and other tracers.
 
Although most browsers are set by default to accept cookies, you can, if you wish, choose to accept all cookies or always block cookies, or even choose which cookies to accept based on their senders.
 
You can also set your browser to accept or block cookies on a case-by-case basis before they are installed. Your browser also allows you to regularly delete cookies from your device. Remember to configure all the browsers in your different devices (tablets, smartphones, computers, etc.).
 
With regards to managing cookies and your preferences, configuration varies for each browser. This is described in the Help menu of your browser, as well as how to edit your preferences regarding cookies. For example:
 
For Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
 
For Safari™: http://www.apple.com/fr/privacy/use-of-cookies
 
For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
 
For Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
 
For Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
 
Saving a cookie to your device primarily depends on your wishes, which you can exercise and change at any time and free of charge using the settings offered by your browser software.
 
If your browser is set to accept cookies on your device, the cookies embedded in the pages and content that you view may be temporarily stored in a dedicated space on your device. They can only be read by their sender.
 
By contrast, you can also set your browser to refuse the cookies. In this regard, please note that by setting your browser to refuse cookies, some features, pages or areas of the site will not be accessible, and we cannot be held liable for this.
 
8. Our use of tracers
 
We use cookies and other tracers mainly for the following purposes:
 
Cookies that are strictly necessary for browsing our websites and required to use all features, and are particularly used to:
 
• Manage your authentication on our websites and the associated security measures, and to ensure the proper functioning of the authentication module
• Optimise your user experience and facilitate browsing on our websites, in particular through determining “technical routes” for browsing
• Store the information displayed on the “cookies” information banner that you would have seen before continuing to browse, meaning that you therefore agreed to accept tracers on your device;
• Implement security measures (for example, when you are asked to log in again to access content or a service after a certain period of time, or to ensure the basic operation of our websites and use of their major technical features, such as monitoring of performance and browsing errors, management of user sessions, etc.).
 
Cookies for features that are particularly intended to:
• Adapt our websites to the display preferences of your device (language, currency, display resolution, operating system used, configuration and display settings of web pages based on the device you are using and its location, etc.);
• Store specific information that you enter on our websites in order to facilitate and customise your subsequent visits (for example, including displaying your first and last names if you have a user account and you have logged in);
• Allow you to access your personal pages more quickly by storing the login details or information that you previously entered.
Cookies for visitor tracking are aimed at improving your browsing experience by helping us understand your interactions with our websites (most visited pages, applications used, etc.); these cookies may collect statistics or test different ways of displaying information in order to improve the relevance and usability of our services.
 
Advertising cookies for the purpose of:
• Offering you relevant targeted content likely to interest you in the advertising space on our websites (best offers, other destinations, etc.) based on your interests, your browsing history, your preferences, etc. ;
• Limiting the number of advertisements.
 
Affiliate cookies to identify the original third-party website that redirected you to one of our websites.
 
Social media cookies implemented by third parties, allowing you to share your opinion about our websites or to share content on social media (e.g.: “Share” and “Like” buttons for social media applications).
 
Social media applications on our websites may in some cases allow the corresponding social networks to identify you, even if you have not clicked on the application buttons. These buttons allow the relevant social network to track your browsing on our websites because your account on the social network is activated on your device (open session) while browsing.
 
We recommend that you consult the policies of these social networks to learn about the purposes they may use this information for, including advertising. These policies must allow you to make choices on the social networks you use, in particular when setting up your user accounts on each of them.
 
Device fingerprinting, in order to check reservations to prevent fraud.
 
This “fingerprint” is created using technical information relating to the device (PC, smartphone, tablet, etc.) that you use when making a reservation on one of our websites (e.g. : operating system, browser, whether you used a proxy, etc.).
 
You can withdraw your consent for the use of your device fingerprint at any point by using the cookie consent tool below and deactivating the “visitor tracking” cookies.
 
9. Accepting, refusing or deleting tracers
 
A. Tracer consent
Among the tracers that we use, your consent is required for those used to track visitors (including your device fingerprint), advertising and social media. Also, when you first visit one of our websites, you are asked whether you agree to the installation of this type of cookie, which is activated only after your acceptance.
 
This consent is in the form of an information banner that pops up the first time that you visit one of our websites. This banner informs you that by continuing browsing on our website, you implicitly accept that cookies requiring your consent will be installed on your device. This means that if you quit our website before browsing, none of the tracers that we use will be installed.
 
You can also continue browsing even while refusing the use of tracers. Several options, described below, are available to do this. You can change your options at any point.
 
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Cookie consent tool
 
You can use our cookie consent tool below to register your cookie preferences:
• Advertising cookies: Activated
• Social media cookies: Activated
• Visitor tracking cookies: Activated
• Check
• Thank you, your preferences have been registered
 
C. Browser settings
Although most browsers are set by default to accept the installation of tracers, you can, if you wish, choose to always block tracers, or even choose which ones to accept based on their senders. You can also set your browser to accept or block tracers on a case-by-case basis before they are installed.
 
Regardless of your choice, your browser also allows you to delete tracers from your device at any point.
 
The steps to manage and delete tracers are different on each browser. These steps are described in the help menu of your browser. Remember to configure all the browsers on your different devices (tablets, smartphones, computers, etc.). The following are the steps for tracer management in the most common browsers:
 
• For Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
• For Safari™: https://support.apple.com/kb/PH21411?viewlocale=fr_FR&locale=fr_FR
• For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
• For Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
• For Opera™: https://www.opera.com/help/tutorials/security/privacy/
 
If your browser is set to accept tracers on your device, the tracers embedded in the pages and content that you view may be temporarily stored in a dedicated space on your device. They can only be read by their sender.
If your browser is configured to refuse all or some tracers, we would like to inform you that some features, pages or sections of our websites may not be accessible or may not provide you with the best browsing conditions.
 
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D. Blocking tracers by purpose
If you don’t want to manage tracers by changing your browser settings, you can use the following options to block tracers depending on the purpose they are used for.
 
For visitor tracking
 
We use visitor tracking solutions from several companies. Below are links to pages for each of the relevant companies where you can find out more about these solutions and steps on how to block the tracers concerned.
Adara Analytics: http://adara.com/privacy-promise/opt-out
AT Internet (Xiti): http://www.xiti.com/en/optout.aspx
Google Analytics: https://tools.google.com/dlpage/gaoptout?hl=en-GB
Kenshoo Analytics: http://www.kenshoo.fr/privacy-policy/#
Optimizely: https://www.optimizely.com/privacy
Yahoo Analytics: https://reports.web.analytics.yahoo.com/optout,OptOut.vm
 
For advertising
 
Several platforms used by advertising professionals offer the option of refusing or accepting cookies used by subscribing companies. These centralised mechanisms do not stop ads from being displayed on your browser but do prevent the installation of cookies used to adapt advertising to your interests.
You can, for example, go to http://www.youronlinechoices.com to block the installation of these cookies on your device. The site was created by digital advertising professionals that are members of the EDAA (European Digital Advertising Alliance) and is managed in France by the Interactive Advertising Bureau France.
 
For social media
 
Our websites feature share buttons for the following social networks. Below are links to pages for each of the relevant companies where you can find out more about how these social network use tracers and how you can change your account settings.
Facebook: https://www.facebook.com/about/ads
Google+: http://www.google.com/policies/technologies/cookies/
Pinterest: https://help.pinterest.com/en/article/personalization-and-data
Twitter: https://support.twitter.com/articles/20170518
 
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E. Managing tracers using your browser extensions
There are a number of simple, free programs that can be added to your browser to allow you to block and manage all types of tracers. You can find some examples below:
 
DoNotTrackMe: https://abine.com/donottrackme.html
Disconnect: https://disconnect.me
Ghostery: https://www.ghostery.com
 
10. Important
The messages that you send us via the Internet can be intercepted on the network. Until they reach us, their confidentiality cannot be guaranteed.